Showing posts with label consumer. Show all posts
Showing posts with label consumer. Show all posts

Sunday, 28 November 2010

First love

 

We are sure almost everybody remembers his/her first teenage love, his/her first date, and, of course, his/her first kiss. Despite actual age, or whatever circumstances each person had, we think there is a common denominator for all those situations, something all them share. We talk about the lack of real life experience of those persons, discovering what we think is probably the most important aspect of human life.

Inexperienced as everybody is in first love experience, after the person gets a more or less explicit confirmation by his/her partner that both of them are together, the typical question they make themselves immediately after is “and now, what?”.

Unable to answer this question in a precise way, then those fortunate ones that enjoy that situation may start behaving strangely, incoherently, inconsistently just because they have never gone through that before. Older people, when watching them, probably smile and justify them remembering their own experiences…

After this experience, which frequently turns to nothing (how many people do you know that have ended up sharing their lives with their very first love?), people are supposed to get more mature, and manage better and better their next experiences until they settle down. This is what actually happens, but, as nobody’s perfect, there are always clamorous exceptions.

Enter the Gorilla (aka Big Ape Steve) to demonstrate the case for us:

The not-really-so-successful first smartphone experience by this guys was windows mobile, who was quickly wiped out by Nokia and particularly Blackberry like the best football player in the grade at school usually takes the most glamorous cheerleader from her previous boyfriend.

And now these guys come back… supposedly having learnt from the past. Not really being precise with the product positioning (consumer versus enterprise, work versus fun, or any other user segmentation you want), as you may recall from the “Really!” marketing campaign, not they seem to be willing to demonstrate the world precisely that: They have learnt from the past, and they are different from what they used to be: If Mobile was for work, Phone 7 is for fun.

Learnt what from when? For God’s sake, with less apps than Apple or Android, with less developers than the formers, with less brand recognition, and with precedents like Zune dramatically behind iTunes, how can they claim any strength in the consumer world, in fun?

If there had to be any strength within these guys, it would be clearly related to the enterprise market with the supposedly easy integration on the Office Suite within their OS… though we can hardly imagine, besides email and very basic usage of Excel or Word, any intensive use of Office documents in a screen smaller than a tablet.

Again erratic, inconsistent, and eventually behaving like a teenager who just came home after his first kiss: “so now what?”. And while they make their minds up, market will keep being rushed by Apples, Androids and even Nokias and Blackberries who might have eaten the pie and just leave the crumbs for them when they decide something consistent.

As we said before, nobody’s perfect. Still, you may always find one which is even less than anybody else.

Sunday, 21 November 2010

They might need ear trumpets

 

The recent trend in the consumer side of this former topper in the PC market certainly suggests dropping this sandbagging division.

But their strategy doesn’t follow. They seem to trust their gut-feeling and believe they can put their consumer business in the same level that enterprise business is.

Several hundred million dollars in marketing campaigns, according to them, justified by their claim about listening to customers.

Well, in our opinion, they might consider sparing a few of those dollars to get some ear trumpets to listen better…

Frankly, the suggestion to either give up to others, like HP, that are doing far better in the consumer business, does not really seem absurd. Lenovo or Acer could as well do.

 

 

 

 

 

Friday, 29 October 2010

You can’t hurry love

 

Michael Dell belongs to a generation where many admirers of Phil Collins come from. So probably he will recall Phil’s remake of a classic theme first sung by The Supremes, You can’t hurry love”.

Indeed he should have taken this into account when launching his new advertising campaign, following the announcement of spending a lot of money in revamping their products.

judge by yourself…

We are not going to judge the little sample we have seen, but we certainly applaud Dell’s effort to look at themselves through the eyes of consumers. In fact, the sort of product they are putting there is more likely to be accepted in the market via the consumer segment. Following this communication approach, it looks clear they are following the steps from the master, Steve Jobs at Apple.

Now, we hope these guys realize it is not just a matter of doing nice ads. It takes more than a 30 seconds clip to win customers hearts. “Love don’t come easy”, the song said. “It’s a game of give and take”, and for the moment, Dell’s perception in the consumer market has been much more of a take than a give.

You’ll just have to wait”, and in the meantime, make sure your message goes through, and is backed by superior customer experience and even better service and support. and these has not been your best.

So take it easy, and don’t give up. Otherwise, you will not be having “Another day in Paradise”…

timeless classic…